Add a Link button to a chatbot

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Updated at August 20th, 2025

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Table of Contents

Create the Link button logic At the beginning of the conversation When keywords are used Edit keywords Provide feedback and get help

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This product is in open beta. It’s available for use but still in active development and may change.

The Link button logic type lets you display a button to schedule a meeting, contact support, or direct users to any other link you prefer, directly from the chat window. You can display the button when the conversation starts or if the user enters a specific keyword.

Create the Link button logic

Screen Shot 2025-04-16 at 1.28.32 PM.png

From the Chatbots home, select your chatbot.
Click the Logic tab.
- If you have no logic types set up, select Schedule button.
- If you already have any logic types set up, click + Add logic and select Schedule button.
In the Button shows dropdown menu, select when the chatbot should display these suggestions:
- At the beginning of the conversation.
- When keywords are used.
The next step depends on the option you select in the Buttons shows dropdown menu.

At the beginning of the conversation When keywords are used

At the beginning of the conversation

In the Button text field, enter a label for the button, like “Book a meeting”.
In the Button link field, enter the link to your scheduling app, form, or other contact option.
- Enter tel: before a phone number or mailto: before an email address.
In the Button icon field, select an icon to will appear beside the label.
Click Create button.

When keywords are used

In the Keywords section, you can keep the existing examples or edit them by entering a new value in the text field.
(Optional) Click + Add keyword to add more keywords.
- You can add up to 10 keywords.
In the Button text field, enter a label for the button, such as “Contact support”.
In the Button link field, enter the link to your scheduling app, form, or other contact option.
- Enter tel: before a phone number or mailto: before an email address.
In the Button icon field, select an icon to will appear beside the label.
Click Create button.

Edit keywords

If you're using keywords for this logic type, you can edit them at any time:

Click the Logic tab.
Click Link button.
- Click the text field of a suggestion to edit its text.
- Click the Drag icon to move a keyword to a different position.
- Click the Delete icon beside a keyword to remove it.
Click Save.

Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.