Add suggested questions to your chatbot conversations

Written by Owner

Updated at August 20th, 2025

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Table of Contents

Set up suggestions Edit suggestions Customize suggestions on mobile and embedded Allow AI-generated suggestions Provide feedback and get help

Beta

This product is in open beta. It’s available for use but still in active development and may change.

The Suggestions logic type shows suggested questions at the beginning or during a conversation to help your users get the conversation started with a chatbot.

Set up suggestions

From the Chatbots home, click the name of the chatbot.
Click the Logic tab.
If you have no logic types set, click Suggestions.
- Otherwise, click + Add logic and select Suggestions.
In the When to show suggestions dropdown menu, select when the chatbot should show these suggestions:
- At the beginning of the conversation.
- After every chatbot response.
In one of the Suggestions text field, enter a suggestion. You can keep the existing examples or edit them. Click + Add suggestion to add another one. You can add up to 5 suggestions.
Click Create logic.

a chatbot setup screen showing setup for the Suggestions logic type

Edit suggestions

To edit existing suggestions:

Click the Logic tab.
Click Show suggested messages.
- Click the text field of a suggestion to edit it.
- Click the Drag icon to move suggestions to your preferred order.
- Click the Delete icon to remove a suggestion.
Click Save.

Customize suggestions on mobile and embedded

Mobile and embedded chats display only two suggestions to prevent them from taking up too much screen space. If there are more suggestions, a "Show more" link will appear, and you can change its label.

Click the Logic tab.
Click Show suggested messages.
In the Mobile/embedded link text field, enter the text for the link.
Click Save.

Chatbot suggestions logic type setup screen highlighting the embed link text

Allow AI-generated suggestions

Available on plans:

Free

Pro

Advanced

You can let the chatbot offer suggestions based on the content of the conversation.

From the Chatbots home, click the name of the chatbot.
Click the Logic tab.
Click Show suggested messages.
Turn on the Add AI-generated suggestions toggle.
Click Save changes.

Note

The conversation will display up to 2 AI-generated suggestions.
Suggestions are based on the last 10 messages exchanged or on the greeting if you set them to appear only at the beginning of the conversation.

Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.