Common Problems with Campaign Monitor
Written by Owner
Updated at August 20th, 2025
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Table of Contents
My campaign doesn't appear as an option in the dropdown
Only sent campaigns can be selected. Draft campaigns won't appear in the dropdown until they are sent to at least one recipient. In order to select a campaign from the dropdown, it must be in Sent status in Campaign Monitor first.
"Must supply a valid HTTP Basic Authorization header" error when trying to connect an account
If the error message authorization failed: api.createsend.com returned (401) Unauthorized and said "Must supply a valid HTTP Basic Authorization header" is showing when trying to connect a Campaign Monitor account, it's possible the wrong key may be getting used.
In Campaign Monitor's "Manage API keys" settings, note that the API Key needed requires clicking "Show API key" first. Using the "Client ID" leads to this error.
