Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Apps
  • Apps on Zapier

Common Problems with Bigcommerce

Written by Owner

Updated at August 20th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Tables
    Work with tables Manage tables Create tables Troubleshoot Zapier Tables
  • Product updates
    Product updates: January 2023 Product updates: March 2023 Product updates: February 2023 Product updates: April 2023 Product updates: May 2023 Product updates: June 2023 Product updates: July 2023 Product updates: August 2023 Product updates: September 2023 Product updates: October 2023 Product updates: November 2023 Product updates: December 2023 Product updates: January 2024 Product updates: February 2024 Product updates: March 2024 Product updates: April 2024 Product updates: May 2024 Product updates: June 2024 Product updates: July 2024 Product updates: August 2024 Product updates: September 2024 Product updates: October 2024 Product updates: November 2024 Product updates: December 2024 Product updates: January 2025 Product updates: February 2025 Product updates: March 2025 Product updates: April 2025 Product updates: May 2025 Product updates: June 2025 Product updates: July 2025 Product updates: August 2025
  • Zaps
    Zap basics Zap history Troubleshoot Zaps Manage your Zaps Do more with Zaps
  • Your Zapier account
    Plans Billing Account profile Notifications Data privacy & security Get help User roles and permissions
  • Interfaces
    Troubleshoot Zapier Interfaces Create an interface Use interface components Manage interfaces
  • Canvas
    Create a canvas Collaborate on a canvas
  • Chatbots
    Add logic and knowledge to chatbots Troubleshoot chatbots Create chatbots Manage chatbots
  • Getting started
    Intro to Zapier Set up your Zapier account Use case templates
  • Agents
    Create agents Manage agents Troubleshoot agents
  • MCP
    Set up MCP
  • Built-in tools
    Filter & Paths Formatter Schedule & Delay Email, IMAP, SMTP, & Email Parser Webhooks & Code Storage, Digest, & RSS Sub-Zap & Looping Other built-in tools Custom Actions & API Requests Functions AI by Zapier & AI actions Copilot Human in the Loop
  • Lead Router
    Create routers
  • Apps
    Connect and manage your app connections AI apps on Zapier Apps on Zapier
+ More

Table of Contents

Custom Field Support New Order trigger is trigging on orders that didn't go through I'm having troubles connecting my BigCommerce account

Custom Field Support

We don't have support for custom fields with BigCommerce at this point in time.

New Order trigger is trigging on orders that didn't go through

BigCommerce will send all orders, including orders that are marked as incomplete. BigCommerce considers orders where the user got to the payment page but didn't successfully check out as incomplete. You can read more about that here.

If you only want complete orders to trigger the zap, you can add a filter to your zap that looks like this:

I'm having troubles connecting my BigCommerce account

As of July 2018, legacy API accounts have been deprecated. It is recommended to move to Store API Accounts. More information can be found here: https://support.bigcommerce.com/articles/Public/Legacy-API-Accounts

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to get started with Skool on Zapier
  • How to get started with Zoho Show on Zapier
  • How to use Stripe Payment Links with Zapier
  • How to get started with Feathery on Zapier
  • How to get started with Front on Zapier

Copyright 2025 – OBZ-Zapier.

Knowledge Base Software powered by Helpjuice

Expand