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Common Problems with Keap Max Classic

Written by Owner

Updated at August 20th, 2025

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Table of Contents

I'm not seeing my Tag in the drop-down menu Why aren't my Contacts updating from Opt-Out to Opt-In when using the Create/Update Contact action? What kind of country code does Keap Max Classic accept? My Contacts Aren't Being Marked as Marketable in Keap Max Classic Can I send HTML Emails with the "Send Email" action?

I'm not seeing my Tag in the drop-down menu

If you're not seeing your Tag listed, search for the tag name in the field and click the "Load More" option.

Tags are loaded from Keap Max Classic 30 at a time so if you have a large number of tags in your account it might require more than one click in order for it to show up.

Why aren't my Contacts updating from Opt-Out to Opt-In when using the Create/Update Contact action?

The "Opt-In" field present in the Create/Update Contact action only works when the contact is first created. At this time, it is not possible to update a contact's opt-in/marketable status through Zapier. More information on Infusionft's documentation.

What kind of country code does Keap Max Classic accept?

The accepted format for country codes is ISO 3166 alpha 3 codes - it uses three characters. So USA needs to be entered instead of US, for example. See more information here.

My Contacts Aren't Being Marked as Marketable in Keap Max Classic

If your contacts aren't being marked as marketable, you likely need to flip the email opt-in field to "yes" in your action.

Can I send HTML Emails with the "Send Email" action?

Keap Max Classic's "Send Email" action supports HTML messages. You'll choose whether you want HTML or plain text when configuring your action.

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