Error: The app did not respond in-time

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Updated at August 20th, 2025

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Cause How to fix it Still need help?

After attempting to test a Zap trigger or action, you may see an error that says:

We had trouble sending your test through. The app did not respond in-time. It may or may not have completed successfully.

Cause

This error can occur when your connected app takes too long to perform the requested task, such as searching for a record in a large database or uploading a large file.

How to fix it

To fix this error in a trigger, try setting fields in your trigger step in order to return a smaller set of data.
To fix this error in an action, you can try to break up a single step into multiple ones to send less data over at once.

Still need help?

If this article did not fix the issue, Zapier has a few other options to get you the help you need:

Contact Zapier Support. Our Support team can investigate your account to find solutions.
Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.

Error: The app did not respond in-time

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Cause

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