How to get started with ServiceNow on Zapier

Written by Owner

Updated at August 20th, 2025

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Table of Contents

Connect to ServiceNow on Zapier Required authentication fields Optional authentication fields Additional authentication instructions Required authentication fields About ServiceNow's app

Connect to ServiceNow on Zapier

ServiceNow uses either OAuth or basic authentication to authenticate your account on Zapier.

OAuth Basic authentication

Before connecting to Zapier, your system administrator must create an application registry for Zapier. You will be asked to provide:

Zapier's redirect URL: https://zapier.com/dashboard/auth/oauth/return/ServiceNowCLIAPI/
Zapier's logo URL: https://static.helpjuice.com/helpjuice_production/uploads/upload/image/30153/5613666/d63b44a595100fcd1571372934b3448e.jpg

Are self-hosted or cloud-hosted accounts supported?	Cloud-hosted accounts only	Learn more about ServiceNow's supported accounts.
Is a paid ServiceNow plan required?	Yes	View ServiceNow's plans.
Are any special account permissions required?	Yes	To connect by OAuth, your systems administrator should set up the right configuration within your instance to connect any user using an OAuth connection. Learn more about ServiceNow's account permissions.
Are there usage limits?	Yes	To prevent excessive inbound REST API requests, set rules that limit the number of inbound REST API requests processed per hour. You can create rules to limit requests for specific users, users with specific roles, or all users. Note: As requests reach an instance, each node maintains a rate limit count per user. Every 30 seconds, the count is committed to the database. As a result, a rate limit rule may not take effect for up to 30 seconds. Learn more about ServiceNow's usage limits.
Are there pagination limits?	No
Do trigger samples use real data from your account or generic data?	Real trigger samples
Are custom fields supported?	Yes
Do update actions overwrite or append to existing data?	Overwrite existing data
Is there any additional info?	Yes	Find additional info about using ServiceNow in Zapier.