When using any of QuickBooks Online search actions in your Zaps, you see the error message “Nothing could be found for the search". You may see this error when setting up a Zap or in the details of a Zap run in your Zap history.

Causes

This happens when the search value provided in your Zap does not match the actual data in QuickBooks Online. Common causes include:

• Incorrect field selection: The Zap may have the wrong field mapped. For instance, if QuickBooks Online requires a numerical ID for the invoice, but the chosen field provides text, the search will error.
• Whitespace character issues: Extra spaces (leading, trailing, or within) in the mapped field can prevent an exact match. For example, "  Invoice 123  " will not match "Invoice 123" as it contains a space before and after the data.
• Data inconsistencies: The data in the mapped field may not match due to typos, case sensitivity differences, or other minor discrepancies compared to the data in QuickBooks Online.

How to fix it

To fix this issue:

• Review the Data Out tab in your most recent Zap run to understand what is being sent to QuickBooks Online.
  • If the wrong field is mapped, replace it with the correct field.
  • To check for whitespaces characters, highlight the field by clicking and dragging your cursor over the text. This will make extra whitespaces more noticeable.
  • If the whitespace was added to the Zap step field, remove it and leave only the mapped field.
  • If the mapped field contains white spaces, you can add a Formatter step to remove extra text.
• If the above steps do not resolve the issue, check the help text for the search value. It will contain information about how QuickBooks Online expects to read this information.
• If the mapped field looks correct, check in QuickBooks Online to see if the data matches.  For example, verify the email address provided by the Zap matches the email address on the customer profile in QuickBooks Online.
  • If the data in QuickBooks Online does not match the data available in your Zap, it's likely due to how the data is entered into QuickBooks Online.
  • If the data matches, check you are searching by the correct field in your QuickBooks Online search action.

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