Fix "Not found" errors in Zaps

Written by Owner

Updated at August 20th, 2025

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Table of Contents

1. Check if the record exists in your app 2. Check your custom value or search criteria 3. Add a delay step Still need help?

Sometimes you might get an error that says a record is not found. You’ll see these errors either after testing an action step, or if you’ve already turned your Zap on, in your Zap History. This can happen for a few different reasons.

1. Check if the record exists in your app

If you’re trying to update a record that exists in another app, but you’re getting the “not found” error in the action step, it could be that the record you’re trying to find or update does not exist.

Example

If you’re trying to update a contact in Salesforce, make sure that the contact you’re trying to update already exists in Salesforce.

2. Check your custom value or search criteria

If you’re using custom values to find and update a record, check if you’re using the right value.

Similarly, if you’re using a search action, check if you’re searching for the right value.

3. Add a delay step

If your Zap is creating a new record in one step and then later updating or referencing that same record in a later step, you might need to add a delay step in order to give the app time to create that new record.

Example

For example, if you have an action that creates a new card in Trello from some data and a later action that moves that same Trello card to a new column, you may need to add a delay step in between to give Trello time to make the card.

Still need help?

If this article did not fix the issue, Zapier has a few other options to get you the help you need:

Contact Zapier Support. Our Support team can investigate your account to find solutions.
Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.

Fix "Not found" errors in Zaps

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1. Check if the record exists in your app

2. Check your custom value or search criteria

3. Add a delay step

Still need help?

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