Zap trigger test fails

Written by Owner

Updated at August 20th, 2025

+ More

Table of Contents

1. Check if your app account is connected 2. Check if your trigger options exist 3. Create a new item in your trigger app 4. Use an existing record Still need help?

When you test your Zap trigger, you may sometimes notice that no data is found or that the Zap does not find the most recent item in your app account.

Note

Not all apps provide real data from your account. Some apps only provide generic sample data.

1. Check if your app account is connected

In your Zap trigger, click to open the Account tab.
If you see a “This account is expired” alert, reconnect your app account.

2. Check if your trigger options exist

Some app triggers support additional customization to filter incoming data.

In the Trigger tab, check that all required fields are filled out.
If any field options in your trigger app have been renamed or deleted, you must reselect or re-enter them.

3. Create a new item in your trigger app

Some triggers require items to be created recently in order to find data. Create a new item in the app, then test your trigger.

Create a new record in your app.
In the Zap editor, select your trigger step.
Select the Test tab.
Click Find new records to load the new record you just created.
Select the record.

If your Zap uses an instant trigger, you must create a new item immediately before testing your trigger. Instant triggers will search for new data for 3 minutes. If you do not create a new item in that time, the trigger test will fail.
To test instant triggers:

Open a new browser tab or window. Prepare a new item in your trigger app, but do not save or submit it yet.
Return to the Zap editor and click to open the Test tab.
Click Test trigger.
Go back to the tab or window with the item you prepared in your trigger app and save or submit the item.

4. Use an existing record

You can modify an existing trigger test record to include the values you need or select a past Zap run to use as your trigger test record.

Still need help?

If this article did not fix the issue, Zapier has a few other options to get you the help you need:

Contact Zapier Support. Our Support team can investigate your account to find solutions.
Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.