Zapier Chatbots: chatbot is giving incorrect answers

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Updated at August 20th, 2025

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Table of Contents

Symptoms Causes How to fix it Provide feedback and get help

Beta

Zapier Chatbots is a beta product. It’s available for use, but still in active development and may change.

Symptoms

Your chatbot answered questions incorrectly or made up information when interacting with users.

Causes

Inaccuracies (incorrect information) and hallucinations (made-up information) can occur in AI chatbots for many reasons. They may be due to not having enough data or because of how the model is trained.

How to fix it

Ensure you provide your chatbot with clear instructions so that it can handle most questions. Use this template to get started.
Use knowledge sources to give the Chatbot more context around the topics you want it to focus on.
Lower the Chatbot creativity level. This can help it stick with known information.
Use an advanced model. A more advanced model, like GPT-4 or GPT-4o, offers better reasoning and context. Learn how to connect a different model using your own OpenAI API key.
Zapier Chatbots are focused on answering straightforward questions. If you want to get insights or perform analysis on a file, try using Zapier Agents.

Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Chatbots team.

Zapier Chatbots: chatbot is giving incorrect answers

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Symptoms

Causes

How to fix it

Provide feedback and get help

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