Get help and support with Zapier

Written by Owner

Updated at August 20th, 2025

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Table of Contents

Zapier Help Center Zapier Community Zapier Virtual Assistant Zapier Solution Partners Email support Live chat Technical account management (Enterprise only) What you can expect working with your TAM

You can get help and support with your Zapier account through different channels:

Zapier Help Center

Zapier's Help Center has articles explaining how Zapier works, providing information about the apps you use on Zapier, and offering solutions for common issues you may run into.

Zapier Community

Zapier's global user Community allows you to connect with other Zapier users for additional workflow ideas and app recommendations.

Zapier Virtual Assistant

The Zapier Virtual Assistant is an automated bot that shares resources and information about Zapier with you. To use it, click the Chat icon at the bottom of any page of the Help Center.

Zapier Solution Partners

Zapier offers a directory of solution partners, experts in the Zapier platform who can help design your automation approach, fix existing workflows and much more.

Email support

If you're on a paid plan, reach out to Zapier Support via the contact form. This lets the support team access technical information in your account to troubleshoot your problem and respond via email. You can also view existing and past conversations from the Support Portal.

Availability and response times for email support varies based on your specific plan.

Plan	Availability	Target response time
Professional	24 hours a day, Monday-Friday.	8 hours
Team	24 hours a day, including weekends.	First response: 1 hour. Follow-up: 4 hours.
Enterprise	24 hours a day, including weekends.	First response: 30 minutes. Follow-up: 1 hour

These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees. Actual response times may vary depending on volume and request complexity

Note

After your 14-day free trial, you’ll still have access to free email support for an additional 30 days.

Live chat

Customers on Professional plans with 2,000 tasks plan and up, Teams, and Enterprise plans can access live chat support. Availability and wait times vary based on your specific plan.

Plan	Availability	Target wait time
Professional with 2000 tasks or higher.	Monday to Friday, 6am to 8pm EST.	Less than 5 minutes.
Team	Monday to Friday 3am to 8pm EST.	Less than 1 minute.
Enterprise	Monday to Friday, 24 hours a day, except Fridays when support closes at 8pm EST.	Less than 1 minute.

Technical account management (Enterprise only)

A Technical Account Manager (TAM) is a dedicated partner who helps your team succeed with Zapier at scale. TAMs work closely with you to deeply understand your workflows and business goals, providing technical guidance tailored to your needs.

What you can expect working with your TAM

Your TAM offers 6 hours per month of flexible strategic support that adapts to your business needs. That time could be used for:

Live troubleshooting on complex workflows.
Custom workflow design and optimization.
Strategic planning for scaling automation across teams.
Hands-on collaboration to unblock technical challenges.
Proactive recommendations to align Zapier with your goals.

Your TAM is not just your support contact, but your trusted partner who understands your unique setup and helps you maximize the impact of automation. If your current Enterprise plan does not include a TAM and you’d like to explore how this service could support your business goals, please get in touch with us, we’d love to explore your options.