Zap is not working

Written by Owner

Updated at August 20th, 2025

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Table of Contents

Is the Zap turned on? Is the Zap triggering? Is the Zap returning an error? Do you have sufficient app permissions? Is the Zap not behaving as expected? General troubleshooting tips Still need help?

Your Zap might not be working for a number of reasons. You can use over 8,000 apps in Zapier, making it difficult to cover every specific scenario. However, the following information can help you identify where your Zap may be failing and offer possible solutions.

Is the Zap turned on?

Your Zap cannot run if it is not turned on. You may have issues turning it on or the Zap keeps turning off.

Is the Zap triggering?

Sometimes your Zap’s trigger may cause the problem.

Is the Zap returning an error?

Errors can occur in both triggers and actions. Those errors may be either app- or Zapier-related.

How to troubleshoot errors in Zaps

Do you have sufficient app permissions?

You may not have the right user permissions in an app you’re trying to use.

Is the Zap not behaving as expected?

Your Zap may be set up incorrectly.

General troubleshooting tips

Find a solution in the Community: Browse the Zapier Community for questions and answers from other users. You can also ask questions about specific errors.
Learn about common problems: Explore additional articles on how to troubleshoot Zaps.
App help documentation: Review the documentation for the specific app in the Zapier Help Center or the app’s own help center. It may contain more specific troubleshooting advice.

Still need help?

If this article did not fix the issue, Zapier has a few other options to get you the help you need:

Contact Zapier Support. Our Support team can investigate your account to find solutions.
Ask in the Zapier Community. Get advice from experienced Zapier users in the Zapier Community.
Learn more about getting help. Read our guide on how to get help and support with Zapier to find the best resources for your specific problem.