How do I access an account after a user leaves?
Written by Owner
Updated at August 20th, 2025
- Tables
-
Product updates
Product updates: January 2023 Product updates: March 2023 Product updates: February 2023 Product updates: April 2023 Product updates: May 2023 Product updates: June 2023 Product updates: July 2023 Product updates: August 2023 Product updates: September 2023 Product updates: October 2023 Product updates: November 2023 Product updates: December 2023 Product updates: January 2024 Product updates: February 2024 Product updates: March 2024 Product updates: April 2024 Product updates: May 2024 Product updates: June 2024 Product updates: July 2024 Product updates: August 2024 Product updates: September 2024 Product updates: October 2024 Product updates: November 2024 Product updates: December 2024 Product updates: January 2025 Product updates: February 2025 Product updates: March 2025 Product updates: April 2025 Product updates: May 2025 Product updates: June 2025 Product updates: July 2025 Product updates: August 2025
- Zaps
- Your Zapier account
- Interfaces
- Canvas
- Chatbots
- Getting started
- Agents
- MCP
- Built-in tools
- Lead Router
- Apps
When a Zapier user in your company leaves, business-critical workflows that they built could be disrupted. While Zapier cannot grant another person access to a user’s Zapier account, transfer ownership of that account, or update its connected app accounts, it may be possible for you to do so depending on the user’s Zapier plan and your user role in the Zapier account.
If the user was a member, admin, or super admin of your Zapier account
Another super admin or the owner of your account can transfer ownership of the member’s Zaps and update their connected app accounts.
If the user was the owner of your account
Zapier cannot:
- Transfer ownership of Zapier accounts
- Update connected app accounts
- Transfer ownership of connected app accounts
to another member, admin, or super admin of your account.
Your organization’s IT administrator may be able to grant you access to the account owner’s email address that was used in the Zapier account, or complete the request on your behalf. Then, reset their Zapier password. You may want to change the email address associated with the account as well.If the user was a member or admin of your Zapier account
The owner of your account can transfer ownership of the member’s Zaps and update their connected app accounts.
If the user was the owner of your account
Zapier cannot:
- Transfer ownership of Zapier accounts
- Update connected app accounts
- Transfer ownership of connected app accounts
to another member or admin of your account.
Your organization’s IT administrator may be able to grant you access to the account owner’s email address that was used in the Zapier account, or complete the request on your behalf. Then, reset their Zapier password. You may want to change the email address associated with the account as well.Zapier cannot:
- Transfer ownership of Zapier accounts
- Update connected app accounts
- Transfer ownership of connected app accounts
from the account owner to another person.
Your IT administrator may be able to grant you access to the account owner’s email address that was used in the Zapier account, or complete the request on your behalf. Then, reset their Zapier password. You may want to change the email address associated with the account as well.