Two-factor authentication (also called 2FA) adds an extra layer of security to your Zapier account by requiring access to your phone or mobile device, in addition to your password. Only using a password to protect your account is still susceptible to security threats because it only represents a single piece of information someone needs to acquire.

By using 2FA, anyone who wanted to access your account would need both your password and an access code generated on your phone or mobile device. This means that even if someone stole your password, they would be unable to access your account without your mobile device.

Zapier highly recommends enabling two-factor authentication on your Zapier account.

Note

If you want to share Zapier with other people in your company, Zapier recommends signing up for a Team or Enterprise plan. By being members of the same team, you'll be able to continue sharing access to Zaps by using shared folders.

1. Download an authentication app

Download and install an authentication app, such as Google Authenticator (iOS or Android or Authy (iOS or Android).

2. Enable two-factor authentication (2FA) in Zapier

• In the left sidebar of your Settings page, under the My account section, select Security and data.
• In the Security section, select Two-Factor Authentication. You will be redirected to a new page.
• Click Setup Two-Factor Authentication. You'll be redirected to the 2FA setup page.
• In the Get an Authentication App section, click Next Step.

3. Scan the barcode with your app

• Open the authentication app on your device.
• Tap the + icon
• Tap Scan a barcode.
• In the Verify Code section, scan the barcode that appears on the screen with your phone camera.

4. Enter your verification code on Zapier

• Enter the 6-digit verification code generated by the authentication app.
• Click Next Step.

5. Save your recovery codes

It's very important that you save your 10 recovery codes and put them in a safe place separate from your mobile device. These codes are the only way to regain access to your account if you lose your mobile device or accidentally delete your authentication app.

If you lose both your mobile device and your recovery codes, you will permanently lose access to your Zapier account.

• In the Save Your Recovery Codes section, click Copy to copy the codes to paste elsewhere or Download to save a text file containing the codes.
• Click Next.

Note

If you lose access to your Zapier account, our support team will not be able to restore access without your recovery codes.

6. Verify your recovery code

• In the Verify Your Recovery Codes section, enter one of the recovery codes from the previous step.
• Click Next Step.

7. (Optional) Set up emergency phone verification

• In the Emergency Verification section, enter your phone number. Include a plus “+” sign and your country code.
• Click Send Code.
• In the dialog box, enter a verification code from your authentication app.
• Click Submit Code
• You will receive a text message with a verification code. Enter it into the Verification Code field.
• Click Verify
• Click Finish Setup.

Note

You can also change your emergency phone number by following the directions above.

8. Disabling two-factor authentication

• In the left sidebar of your Settings page, under the My account section, select Security and data.
• In the Security section, select Two-Factor Authentication. You will be redirected to a new page.
• Enter your 2FA authentication code from your authentication app when asked.
• In the Disable 2FA section, click Disable.
• Click Are you sure? to confirm.
• In the dialog box, enter your 2FA authentication code from your authentication app.
• Click Submit Code.

Two-factor authentication will now be disabled for your Zapier account and you’ll be logged out.

Note

You can use a recovery code to disable 2FA if you do not have access to your authentication app. You will need one code to log in and a second code to disable 2FA. 2FA is managed at the individual account member level. It is not managed by admins or owners of your account if you are on a Team or Enterprise plan.

9. Finding your recovery codes

If you've lost your backup codes, but you still have your 2FA device, you can view your recovery codes by doing the following:

• Go to your two-factor authentication settings.
• Enter your 2FA authentication code from your authentication app when asked.

Your 10 recovery codes will now be displayed in the Save Your Recovery Codes section. (If you've previously used any of your recovery codes, you may see fewer than 10 displayed.)

Tip

We highly recommend saving your recovery codes in a safe place separate from your 2FA device. This ensures you'll still have access to your recovery codes if you lose your 2FA device.

10. Logging in with your recovery codes

If you lose your phone or mobile device that you used to authenticate your Zapier account, you will need to use one of the 10 recovery codes for your account. These recovery codes were generated when you set up two-factor authentication.

To regain access to your account, follow these steps:

• Begin to log in to Zapier as you normally would.
• When asked for your Two-Factor Authentication code, click Use a recovery code instead.
• Enter one of your unused recovery codes and click Confirm
• This will allow you to log into your Zapier account. Once logged in, you should reconfigure your authentication device to avoid being locked out of your account in the future.

Note

If you lose your 2FA device and your recovery codes, you will be permanently locked out of your Zapier account. We highly recommend saving your recovery codes in a safe place separate from your authentication device.

11. Generating new recovery codes

If you feel that your recovery codes have been shared or seen publicly, we highly recommend generating new recovery codes. To generate new recovery codes:

• Go to your two-factor authentication settings.
• Enter your 2FA authentication code from your authentication app when asked.
• In the Save Your Recovery Codes section, click Regenerate Codes.

A new set of 10 recovery codes will be generated for you. It's very important that you save your 10 recovery codes and put them in a safe place separate from your mobile device. This ensures you'll still have access to your recovery codes if you lose your 2FA device.

12. Changing your two-factor authentication device or app

To use a new app or device for two-factor authentication, first disable two-factor authentication following the instructions above and then re-enable it following these instructions.

Once you’ve enabled two-factor authentication on your account, the next time you log in to Zapier you’ll be prompted to enter a verification code from your mobile app.